Refund policy

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Technical failures

If a task fails and we cannot deliver the video, its reserved generation is returned once the failure is confirmed. This restores a generation to your balance; it is not a cash refund through Stripe.

Uncertain submissions

If the provider may have received a task but confirmation was interrupted, the reservation stays under review. We check the existing task before deciding whether to deliver the result or return the generation. We do not automatically submit a second paid generation.

Completed videos

AI results vary. Changing the photo or requesting a new version after a successful delivery uses another generation. If the delivered file has a technical defect, contact support with the task ID.

Payment refunds

For duplicate charges, accidental purchases or unused packages, contact support@nightwingvideo.com with the order ID. Requests are reviewed against payment and usage records; approval is not automatic. A full payment refund removes the associated purchased generations. Partial refunds and disputes may require manual review. Mandatory consumer rights continue to apply.